Tier 2 Customer Network Technician (Technical Centre)

  • Full Time
  • Permanent
  • Jersey

AD-JSY-8150

LIVE

We have an exciting opportunity for a Customer Network Technician to join a global connectivity and business enterprise provider.

 

Key duties will include:

  • Provide a Tier 2 remote engineering service and service management
  • Work with customers, partners and third parties via digital platforms
  • Provide appropriate technical expertise, advice, support and mentoring to Tier 1 and service desk teams as well as working collaboratively within the Technical Centre team to ensure fast triage and minimise case handovers and escalations
  • Assist in analysing customers’ existing networks and solutions to implement or recommend system modifications, improvements, or fixes for related issues
  • Work independently taking ownership of Cases both assigned and un-assigned

 

More information about this role is available upon request – contact the team today for further details.



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