Team Leader eBanking Helpdesk

  • Full Time
  • Permanent
  • Jersey

Ref: AD-JSY-3013
Type: Full Time, Permanent
Sector: Banking/Finance

Alexander Daniels Offshore is working with a business based in Jersey to recruit a Team Leader eBanking Helpdesk.

 

Responsibilities:

 

  • Responsible for providing all aspects of support for Banking Operations.
  • Check accuracy of all items input over the banks systems and authorise within specific monetary limits and ensure all necessary audit procedures have been complied with.
  • Check and review own work for completeness and accuracy, identifying and correcting any discrepancies or errors.
  • Provide support to colleagues, sharing information and offering assistance when needed within the team.
  • Assist as required in the preparation and production of non-routine reports, letters and documents, undertaking research data and collection.
  • Investigate complaints, queries and problems from internal and external customers and suppliers, digging deeper to understand the underlying issues and acting to ensure they are appropriately addressed.
  • Identify issues and problems with data, service quality, internal processes and procedures, recommending improvements and seeking approval for action
  • Assist with review of processes, procedures and systems, in conjunction with the team to ensure that opportunities for improvement are recognised and acted upon and changing customer needs are met.
  • Monitor suspense accounts and investigate any differences ensuring breaks and no breaches incurred.
  • Communicate with the wider business to ensure standard settlement instructions and bank details for receipt of payments are up to date and in use, minimising unapplied funds
  • To work with FNZ to improve straight-through processing of payments and minimise payment breaks.
  • Support the Investigation of complaints, queries and problems from internal and external customers to understand the underlying issues and acting to ensure they are appropriately addressed

 

Skills and Experience:

 

  • Highly numerate and enthusiastic
  • Technical system process knowledge to enable efficient and timely processing
  • Worked in a similar position in a complex financial services organisation, for at least 3 years
  • Experience of working in a structure which utilises complex vendor arrangements
  • Wealth management experience of 2-3 years plus
  • Proven banking experience

 

Key Details

 

Category | Banking, Finance

Level | Admin

Type | Permanent

Ref Number | AD-JSY-3013



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