SME Account Director

  • Full Time
  • Permanent
  • Jersey

Ref: AD-JSY-2759
Type: Full Time, Permanent
Sector: Commercial

Alexander Daniels Offshore is working with a business based in Jersey to recruit an SME Account Director.

 

Responsibilities:

 

  • To Account Manage Small and Medium Businesses (SME) and act as a key point of contact for customers.
  • To proactively prospect for new business into the SME Market through face-to-face customer visits, email, phone and event attendance.
  • To retain and grow revenues in line with our Annual Targets.
  • Key point of contact for all new and existing small to medium business customers.
  • Always put the customer first and provide excellent customer service to ensure that long term relationships are fostered and maintained with our business customers.
  • Attain a good understanding of the products and services sold by the Business Sales team.
  • Introduce new products and services to a targeted SME base when released by the Product Team and in conjunction with the Marketing teams launch plan to maximise uptake.
  • Provide clear, concise and accurate customer information on all internal order forms through to the Business Provisioning to ensure timely completion of all business orders.
  • Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures.
  • To be flexible with regard to working hours and to take part in business customer entertainment when asked.
  • Qualify any opportunities that require the assistance of the Professional Services team and then follow the request for consultancy process to engage that team.
  • Ensure that any solutions sold, fit with our pricing structures or go through the bid review process
  • Communicate clearly to customers the service deliverables, delivery plan and ongoing progress (via the Service Delivery team).
  • Work with all internal teams to ensure customer satisfaction levels are exceeded.
  • Ensure that customer proposals are clear, concise, accurate and professionally presented and signed off by our Bid Management

 

Key Details

 

Category | Commercial

Level | Senior

Type | Permanent

Ref Number  | AD-JSY-2759



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