17 Jan Service Desk Analyst
We have a great opportunity for a Service Desk Analyst to join a world leading law firm.
This role is responsible for ensuring customer service delivery is timely and accurate on a daily basis by actively triaging the ticket queue and ensuring proper assignment, responding to queries, handling complaints and meeting SLA deliverables related to support requests received by the Service Desk.
- Providing initial response and resolution to all support calls including the provision of ad-hoc IT
staff and end user training.
- Raising concerns and provides recommendations to the IT Support Services Manager through
Service Desk trend analysis and observations through first lines of support.
- Creating and updating technical documentation.
More information about the role is available upon request – contact the team today for further details.