Senior Service Desk Analyst

  • Full Time
  • Permanent
  • Jersey

AD-JSY-2900

Alexander Daniels Offshore is working with a business based in Jersey to recruit a Senior Service Desk Analyst.

 

Responsibilities:

 

  • Provide Hardware and Software support both locally and remotely for all Jurisdictions and escalating appropriately.
  • Be the first point of contact for all support or service calls on a daily or weekly basis.
  • Complete Daily Operations and manage all calls in accordance to the service desk process and procedures.
  • Provide support and set up for presentations, video conferencing and telephone conferencing both on and off site.
  • Ensure that the Technical Support Team Manager is notified of any on-going faults and training related support calls across all jurisdictions.
  • Liaise with the wider Support Team regarding outstanding calls and managing customer expectations.
  • Provide good customer service at all times striving to exceed client and business expectations.
  • As Senior Analyst, provide day-to-day supervision of team members, ensuring work is allocated and completed effectively and to the required standards.

 

Skills and Experience:

 

  • A minimum of 2 years’ experience in a similar role
  • Experience of supervising staff
  • Experience in Microsoft office and Windows 10 based operating systems.
  • An excellent understanding of PCs, as well as mobile devices, is a pre-requisite and any server/network experience would be a distinct advantage.
  • Examples of previous IT projects undertaken or personal study on-going would also be a good support to the application.
  • Commitment to on-going professional study and examinations is essential to succeed in the role.

 

Key Details

 

Category | IT

Level | Mid

Type | Permanent

Ref Number  | AD-JSY-2900



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