IT Assistant

  • Full Time
  • Permanent
  • Jersey

AD-JSY-3081 Full Time, Permanent IT

Alexander Daniels Offshore is working with a business based in Jersey to recruit an IT Assistant.




  • Define client needs by listening actively to their requirements and providing basic solutions or escalating clear requirements as appropriate
  • Provide first line IT infrastructure support to all Directors and employees and, where applicable, to clients, ensuring that all requests for support are logged and dealt with according to set standards and procedures
  • Ensure that support issues are escalated to senior IT members as and when necessary
  • Take responsibility for the preparation and upkeep of all helpdesk-related documentation
  • As delegated, provide hardware support and maintenance for all printers, PCs and fax machines
  • Maintain basic helpdesk software as instructed and as relevant
  • Support the delivery of all telephones, ensuring new handsets are provided to new staff and that systems are updated as and when necessary
  • As delegated, set up new user accounts and manages user administration for systems
  • Update the intranet and website as and when relevant and/or directed by others
  • Work closely with all members of the IT team to maintain a strong and cohesive team
  • Deal with suppliers and contractors as and when delegated
  • Take responsibility for own personal development in line with agreed performance objectives
  • Take responsibility for monitoring support calls and identifying ‘hot spots’ in relation to IT systems and infrastructure, reporting these to the senior members of the team, when relevant
  • Generally, support the IT team in all tasks and responsibilities where possible
  • Take responsibility for own development and identify training needs if necessary
  • Supports the organisation of IT-related training for staff, through third-party IT training providers or in-house training sessions, and manages the administration of such training and costs


Skills and Experience:


  • Sound academic background
  • Entry level IT Qualification or willingness to study towards


Personal Attributes:


  • Excellent written and verbal English
  • A high level of accuracy with good attention to detail
  • Good time management and the ability to prioritise workloads
  • Organisational skills and the ability to manage conflicting and demanding deadlines


Key Details


Category | IT

Level | Admin

Type | Permanent

Ref Number | AD-JSY-3081

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